Jm8 Privacy Policy – Personal Data Protection for Malaysian Members

Jm8 collects various types of information for different purposes in order to provide and improve our services to you. The following are the categories of information we collect:

Information You Provide Directly:

• Registration information: Full name, date of birth, phone number, email address, and the username you choose when registering your jm8 account.
• Identity verification information (KYC): A copy of your identification document (MyKad or passport), proof of residential address, and any other verification documents required to meet regulatory obligations.
• Financial information: Bank account details, e-wallet account numbers, or other payment method information used for deposits and withdrawals. We do not store full credit or debit card details.
• Communication information: The contents of your correspondence with our customer support team, including live chat, email, and support tickets.

Information Collected Automatically:

• Usage data: Game records, betting history, visit frequency, session duration, and platform usage patterns.
• Device information: Device type, operating system, web browser version, screen resolution, and unique device identifier.
• Network data: IP address, general geographic location (based on IP), internet service provider (ISP) name, and access timestamps.
• Cookie data: Language preferences, login status, display settings, and session data stored via browser cookies.

The information we collect is used for lawful and transparent purposes. Below is a summary of our data usage:

We do not use your data for automated decision-making that materially affects your rights without human intervention. Every significant decision involving your account is reviewed by our staff.

Jm8 does not sell or trade members' personal data. However, we may share certain information in limited and controlled circumstances as outlined below:

• Payment service providers: Required transaction information is shared with licensed payment processors to complete your deposits and withdrawals. All our payment providers are bound by strict confidentiality agreements.
• Game providers: Required game session information is shared with game software providers to enable you to play on their platform through the jm8 interface.
• Technical service providers: Web hosting providers, CDN services, and other technical infrastructure supporting our platform operations. All such parties are bound by strict data protection contracts.
• Legal authorities: We will disclose information to law enforcement agencies or regulatory bodies when required to do so by applicable law, court order, or valid legal process.
• Fraud investigation: In cases of suspected fraud, money laundering, or financial crime, we reserve the right to share relevant information with the appropriate authorities or anti-fraud agencies.

The jm8 platform uses cookies and similar tracking technologies to enhance user experience, ensure account security, and analyse how our platform is used.

Types of Cookies We Use:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information about how you use the platform, such as the most frequently visited pages and error messages received. All such information is aggregated and cannot identify any individual.
• Functional cookies: Remembering your preferences such as language, region, and display settings to deliver a more personalised experience.
• Analytics cookies: Used to understand overall platform usage patterns for service improvement purposes. This data is processed in aggregated, anonymous form.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the jm8 platform.

The security of your personal data is our top priority. jm8 implements comprehensive technical and organisational security measures to protect your information from unauthorised access, loss, or misuse.

Technical Security Measures:

• Data in transit is encrypted using TLS 1.3 and 256-bit SSL protocols
• Data at rest is encrypted to protect sensitive information
• Two-factor authentication (2FA) for member account access
• 24/7 security monitoring system with real-time threat detection
• Enterprise-grade web application firewall
• Regular penetration testing conducted by independent security experts
• Regular data backups with tested disaster recovery procedures

Data Retention Period:

• Active account data is retained for as long as your account remains active and for the period required by law following account closure.
• Financial transaction records are retained for a minimum of 5 years in accordance with Malaysia's anti-money laundering legal requirements.
• Customer support communication logs are retained for 2 years.
• Technical data such as server logs is retained for 90 days.

Under Malaysia's Personal Data Protection Act 2010 and jm8's privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our privacy team by email at [email protected] or via our platform's live chat. We will process your request within 30 days of receipt.

The jm8 platform is strictly for individuals who are of age 18 years and above. We do not knowingly collect, use, or disclose any personal information from individuals under the age of 18.

If you believe we have collected information from a minor without our knowledge, please contact us immediately at [email protected]. We will take immediate steps to delete such information and close the relevant account.

In the course of operating our platform, your personal data may be transferred to and processed in countries outside Malaysia. Such transfers occur where necessary to support international game providers or our technical infrastructure.

Jm8 ensures that any cross-border data transfers are carried out with adequate safeguards, including:

• Data processing agreements incorporating recognised standard data protection clauses
• Data protection assessments prior to transfers to countries with varying levels of data protection
• Additional technical measures such as data encryption prior to transfer
• Compliance with the requirements of the Malaysia Personal Data Protection Act 2010 regarding international data transfers

The jm8 platform integrates third-party services such as game providers and payment processors. While we only work with trusted providers, our Privacy Policy does not cover the privacy practices of those third parties.

Each third-party provider integrated with the jm8 platform has its own privacy policy. We encourage you to read the relevant provider's privacy policy if you would like to learn more about how they handle your data.

Jm8 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the way we operate.

• Members will be notified of any material changes to this Privacy Policy via a platform notice or email at least 14 days before the changes take effect.
• The "Updated" date at the top of this document will always reflect the date of the latest version.
• Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.
• You are advised to review this Privacy Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist.